Our workbooks & planners are downloadable files and no actual items will be shipped to you. Instant downloads are delivered upon confirmation of payment and due to the nature of the product and its delivery, Refund Policy related to service is as under :
Full Refund: In cases where the project has not been started or if the initial design style has not been approved. Client can ask for refund between 30 to 180 days depending on the subscription plan opted.
Partial Refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and uploaded on the server.
Oberoi’s Web Pty Ltd believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
1. You are solely responsible for properly cancelling your account. An email or phone request to cancel your account to your account manager is a must and you must receive a confirmation from your account manager on the date of cancellation.
2. All of your data stored with us will immediately be archived from active servers and maybe stored with us for any future use.
3. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and we will not be charge you again
4. Oberoi’s Web Pty Ltd, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for reasons such as unauthorized access of our portal, servers and databases, abusive behavior, data theft, improper utilization of our services. Such termination of the Service will result in the deactivation or deletion of your Account Service.
5. Oberoi’s Web Pty Ltd reserves the right to refuse service to anyone for any reason at any time.